Terms and Conditions

General Information

The merchant site www.sophieh-store.com (hereinafter referred to as the “Site” or the “webshop”) is an e-commerce site accessible via the Internet, open to any user of this network. This site and all its content is the property of SOPHIE H S.A.R.L.-S, referred to as SOPHIE H in the Site.

SOPHIE H S.A.R.L.-S details:

Registration number: 20182405354

Authority No. 10086168/0 of the “Ministère de l’Economie” of Luxembourg

VAT number : LU30076231

Email: info@sophieh-store.com

The Site allows SOPHIE H to offer for sale textile products and accessories under the brand SOPHIE H (hereinafter referred to as “Articles”) to internet users browsing the Site (hereinafter referred to as “Customer(s)”). For the purposes hereof, it is agreed that the Customer and SOPHIE H will be referred to as the “Parties” collectively, and individually as “Party” and Customer having validated an order will be referred to as “Buyer”.

The general conditions of sale are those in force at the date of placing the order. SOPHIE H reserves the right to modify at any time these terms and conditions by publishing a new version on the Site.


Only Articles appearing as available for sale on the site on the day of consultation by the Customer are offered for sale. Offers of products and prices are valid within the limit of available stock.

We are providing the utmost care and highest accuracy to the description of articles and other data available on the Site and their regular update. Nonetheless, SOPHIE H can not be held liable for non-substantial errors that may occur. Similarly, the pictures accompanying the articles are as accurate as possible but can not ensure a perfect similarity with the article in question. They are only indicative and have no contractual value.



We do our best to ensure that information, descriptions and prices are correct. However, it is possible that errors remain. If the price of an Article you ordered turns out to be wrong, we will notify you as soon as possible and you will be able to confirm your order taking into account the correct price or cancel it. If we are unable to contact you, we will cancel the order.



The Customer who wishes to place an order has to select different items of his choice by clicking on “Add to bag”. Orders will be accepted within the limits of available stocks. For security reason, each order is limited to a total of 5 (five) items.

After reading the summary of its order, including delivery costs, and after completing all the required information, the Customer becomes aware of the present terms and conditions and agrees to said terms and conditions by validating the order. Any order of a product offered on the Site implies acceptance by the Buyer of the present terms of sale.

The Customer is then redirected to Payplug SAS for payment processing. The Customer will choose to pay by Visa or Mastercard by following the instructions indicated.

Terms and conditions of Payplug SAS are available on https://www.payplug.com.

All data related to payment will not transit on SOPHIE H’s computer systems.

The payment validation is an electronic signature. This signature has the same power than a handwritten signature and is the proof of the entire order and of the payment due in execution of said order. Once he validated his order, the Customer becomes Buyer.

It is the customer’s responsibility to save and print their certificate of payment if he wants to keep details of his bank transaction.

In the event that, for any reason whatsoever (opposition, refusal of the emitting center …), the flow of money owed by the customer is impossible, the order can be unilaterally canceled by SOPHIE H.

After the payment, a summary document of the command is sent to the Buyer by email to the email address indicated by him. This document has value of acknowledgment.

Note that SOPHIE H can in no way be held responsible for the consequences of the indication of an invalid or incorrect email address.



The webshop works from Monday to Friday from 9 am to 5 pm. SOPHIE H will make its best efforts to have the order shipped as soon as possible (between 1 and 3 working days) following your country of delivery.

It is stated that orders received via the website on Friday, Saturday or Sunday will be processed the following Monday. Orders placed on the Site on a public holiday other than a Friday, Saturday and Sunday are processed the next business day.

The Articles are offered for sale in the following geographical areas:

Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain (excluding Ceuta and Melilla), Estonia, Finland, France (mainland only), Gibraltar, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Lithuania, Portugal (excluding the Azores and Madeira), the Czech Republic, the United Kingdom (excluding Jersey, Guernsey and Isle of Man), Slovakia, Slovenia, Sweden.

The items ordered by the Buyer are delivered at the address indicated by the Buyer, with a delivery receipt. The Buyer has the option to have the Articles delivered to an address other than his own. The delivery may however not be made to hotels or PO boxes. In case of communication of an erroneous or incomplete delivery address, in case of absence for delivery and/or in case of delivery address in a geographical aera other than the ones listed in the previous paragraph, SOPHIE H can not be held responsible for any consequences.

Orders are delivered by an internationally recognized carrier with publicly available (online) terms and conditions.

Upon expedition of your order, a confirmation email with a tracking number will be sent to you. Please note that a signature will be required upon reception of the parcel.

Associated costs to uncollected parcels and/or mistake in the delivery address, if any, will be charged to the Customer.

The delivery will not be processed in the event of force majeure, strike in transport and / or postal services.

Items are delivered within the limits of available stocks. In case of unavailability of the product ordered, SOPHIE H will honor the order for other items, the Customer will be billed only for items actually shipped or reimbursed for the unavailable items.


Other stipulations

For shipping, exchange and returns, please consult the “Shipping & Return” instructions available on the Site.

SOPHIE H may not be held liable for:

  • consequences if information supplied by the Buyer is incomplete or inaccurate (incorrect email, incomplete or incorrect delivery address…).
  • interruptions or delays recorded on the Site due to the performance of maintenance, technical failures, a case of force majeure, due to third parties or any circumstances whatsoever, beyond its control .
  • the inability of the customer or SOPHIE H to temporarily access the Site, due to circumstances beyond its control, such as the case of computer failure, interruptions in the telephone network, the Internet or hardware failure Internet customer’s receipt.
  • Deficiencies or incidents of the service providers (Carrier, Payplug…)
  • the total or partial non-performance of its obligations under this contract, if such non-performance is caused by an event of force majeure recognized by the case law. The Parties agree to consult as soon as possible to agree on a solution. Beyond a period of one (1) month of a force majeure interruption, the parties will be released from their obligations towards each other.


SOPHIE H will also be entitled to refuse any order:

  • from a customer with whom there is a dispute relating to the payment of an earlier order
  • not in conformity with the present general conditions and the “shipping and return” instructions
  • suspected of fraud


Applicable Law – Competent Jurisdictions

The present general conditions of sale and the contractual relations between SOPHIE H and the Buyer are subject to the Luxembourg law. In the event of a dispute, exclusive jurisdiction is conferred on the competent Luxembourg courts.

In case of divergence between the present general conditions and its French version, the French version prevails.